At Smalltalkr, we are committed to ensuring that our communication practices are fully compliant with applicable laws and regulations. This includes adherence to the Telephone Consumer Protection Act (TCPA) . This regulation govern how businesses can communicate with customers via SMS and email, and our goal is to protect your privacy while providing you with valuable information and updates. Below is a detailed overview of our compliance policy.

Telephone Consumer Protection Act (TCPA) Compliance

The TCPA is a U.S. federal law that regulates how businesses can send marketing messages via phone, including text messages (SMS). The TCPA requires businesses to obtain prior express consent from consumers before sending Servicing communications to their mobile phones. In order to comply with the TCPA, Smalltalkr follows the following practices:

Prior Consent: You must ensure that you have explicit, verifiable consent from individuals before sending SMS or automated voice messages. This means that when your customers opt in to receive text messages or calls, they  do so voluntarily and you clearly informed them of the types of communications they will receive.

Clear Opt-Out Instructions: Every SMS message we send includes easy-to-follow instructions on how to opt out of future communications. Your customer can reply with “STOP” at any time, and we will immediately cease sending further messages to your phone number.

No Automated Marketing SMS : At SmallTalkr, we have a strict no-tolerance policy for marketing or spam SMS messages. Any attempt to send unsolicited promotional content, advertisements, or bulk marketing messages through our platform will result in immediate account termination without prior notice or refund. We are committed to maintaining a high-quality and respectful user experience, and any violation of this policy will be dealt with swiftly to protect the integrity of our service. Please ensure that your usage of SmallTalkr complies with this rule to avoid any disruption to your account.

Message Frequency: You should be committed to sending only the number of SMS messages that your customers have consented to, and you will never send excessive or unsolicited messages.

By following these guidelines, we aim to ensure that we respect your preferences and stay compliant with the TCPA.